Troubleshooting: I completed a course. How do I take it again?

Once you have successfully completed a course and received your certificate, your progress is saved permanently to your account. If you need to retake the course for a new certificate or simply want to review the material, please see the options below. 

To Earn a New Certificate (Recertification)

If you are required to retake a course to receive a new certificate with a current date (e.g., for annual compliance or employer requirements):

• Create a New Account: Our system does not allow a course to be "reset" on an existing account once it is marked as complete.
• Use a Different Email: To take the course from the beginning, you must Register for a new account using a different email address.
• Unique Progress: This ensures that your new completion and certificate are tracked independently of your previous record.

To Review Material (Refresher Only)

If you do not need a new certificate and only want to refresh your knowledge, you can do so using your existing account at any time:

• Presentations: You can return to any module and re-watch the presentations as often as you like.
• Quizzes: All quizzes remain open for you to re-attempt if you want to test your knowledge after your initial completion.

Please Note: Any quizzes or modules completed after your first certificate has been issued will not update the completion date on that original certificate.